FAQ

Silk is the speciality at Fox & Chave and we are often asked about our silk scarves and silk ties and other products as well as questions about our website, delivery, services and more. Hopefully we have summarised a few of them here. If you are unable to find the answer to a question you may have then send it via email to enquiries@foxandchave.com and a member of the team will get back to you.

A. Unless an express service is selected all UK orders are sent by Royal Mail first class service with a delivery window of 2-3 working days. For further information on other delivery options including for international locations please see our Delivery & Returns page.

Q. CAN YOU GIFT WRAP MY PURCHASE?

A. Yes. We now offer a complimentary tissue and ribbon gift wrap service. For a small further charge you can also select the gift box option for all scarf, tie and bow tie purchases. All silk items are packaged in Fox & Chave branded envelopes, with cuff links and jewellery items provided in gift boxes or bags as standard.

Q. I'M NOT SURE WHAT TO BUY, DO YOU OFFER GIFT VOUCHERS?

A. Yes. Fox & Chave gift vouchers are supplied digitally and are available in denominations of £10, £20, £50 and £100. You can purchase them here.

Q. WHAT ARE THE DIMENSIONS OF YOUR TIES?

A. Fox & Chave ties are hand finished so there is some variation, but we work to a standard length of 150cm/71" and a width at the widest point of the blade of 8cm/3".

Q. MY ORDER ISN'T QUITE WHAT I EXPECTED. CAN I RETURN IT?

A. Of course. Let us know via email at: enquiries@foxandchave.com within 28 days of delivery and we will be happy to help. You can read more about the full returns process here.

Q. I AM INTERESTED IN BUYING MULTIPLE ITEMS FOR A SPECIAL OCCASION. IS THERE ANY DISCOUNT AVAILABLE WHEN DOING THIS?

A. This depends on the item and how many units of that item you are looking to buy. Please email us at enquiries@foxandchave.com and let us know what you are considering purchasing.

In the mean time, make sure you add your details via the pop-up to get a 10% discount off your first purchase. If you missed it or closed the popup before you added your details then delete the cookies for the Fox & Chave website from your browser, refresh the page and the popup will re-appear. 

Q. ARE YOUR SCARVES ALL MADE FROM THE SAME TYPE OF SILK?

A. No. Silk types include crêpe de chine, chiffon silk, habotai silk, and silk twill. The individual products will describe for you which type of silk has been used in its creation.

Q. WHERE ARE YOUR SCARVES AND TIES MADE?

A. Fox & Chave silk scarves and ties are made in the home of silk, the Zhejiang region of China.

Q. DO YOU MAKE TO ORDER?

A. We offer a bespoke service for ties, scarves and select jewellery items. Example minimum order quantities include 20 for pairs of cufflinks, 50 for woven silk ties and 100 for screen printed scarves. You can find out more information to help you place a bespoke order here.

Q. I HAVE READ THAT YOU OPERATE A LICENSING AND ROYALTY PROCESS THAT SUPPORTS THE ARTS. HOW DOES THIS WORK?

A.  Fox & Chave develop bespoke products on behalf of museums, art galleries and heritage centres across the world, in addition to those available on our website. The sale of these items via our partners directly supports those institutions. In addition many Fox & Chave products inspired by the fine and decorative arts, history and nature use points of reference and images for which a license is held, contributions to which support the license holders which are often custodians of those art works. Finally, we collaborate from time to time with living artists and charitable organisations, with proceeds from sales being used to support them.

Q. HOW CAN I PAY FOR MY PURCHASE?

A. The Fox & Chave website accepts all major credit card payment options in addition to Apple Pay & Google Pay. The invoice payment option is ONLY for wholesale/trade orders and trade account customers who must select this option. Retail customers should complete the checkout process using another online payment method for the order to be processed and despatched.

Q. I MADE MY PURCHASE AND THEN YOUR WEBSITE ASKED ME TO UPLOAD A PICTURE. DO I HAVE TO DO THIS?

A. Only for custom jewellery items such as pendants or cuff links where you have been asked to provide us with your image for use in production of these items. The Image upload process appears only after a transaction is completed and it applies ONLY if you are ordering one of these personalised items. 

Q. I 'M INTERESTED IN RE-SELLING FOX & CHAVE ITEMS IN MY SHOP AND ON MY WEBSITE, CAN I BUY ITEMS AT WHOLESALE PRICES?

A. Yes. If you are interested in becoming a Fox & Chave stockist and trade customer you can get more information here .

Q. I LIVE IN A EUROPEAN UNION MEMBER STATE. IF I BUY SOMETHING FROM YOUR WEBSITE ARE THERE GOING TO BE ANY ADDITIONAL CHARGES APPLIED FOR DELIVERY TO AN EU ADDRESS?

A. The price displayed on our website is the price you will pay for the item no matter where you live. Similarly, we will only charge the costs for delivery detailed here .

Should the carrier, or your national/supranational customs service, levy additional charges for shipping services with regard to sales taxes or import duties we recommend you contact them directly. The Hub Marketing Services Ltd t/a Fox & Chave is a UK VAT registered company and as such only makes VAT returns in the UK. Any additional costs added to the on-screen prices of products on the Fox & Chave website or delivery costs detailed therein are not added by Fox & Chave.